Medical Billing

Ambulance Billing & Privacy Rights

At South Kitsap Fire and Rescue (SKFR), our priority is the safety, care, and dignity of every person we serve. When you call 9-1-1, you place your trust in us — and we take that responsibility seriously. This page is here to help you understand your ambulance transport billing, how to pay your bill, and your rights as a patient, including your privacy protections under state and federal law.

Paying Your Ambulance Bill

SKFR partners with EMS Billing Services to securely process all ambulance transportation billing. All ambulance transportation bills are managed by EMS Billing Services. If you received a medical bill for ambulance services, visit the SKFR EMS Billing Patient Portal online for more information.

Through the EMS Billing Patient Online Portal, you can:

  • Learn more about your balance
  • Submit a payment
  • Update insurance information
  • Ask questions about your bill
EMS Billing Services Patient Portal

Need Help with Your Bill?

For questions about charges, insurance, or payment arrangements, please contact EMS Billing Services directly at 1-800-238-9398 or by emailing them at skfr@emspatient.com.

Their team has full access to your account information and can quickly assist you.

Your Privacy Matters

Your medical information is protected by federal and state privacy laws. SKFR follows all requirements under the Health Insurance Portability and Accountability Act (HIPAA) and Washington State regulations to safeguard your personal health information.

You have the right to:

  • Know how your medical information is used and shared
  • Request copies of your medical records
  • Ask for corrections to inaccurate information
  • Limit who receives your information, when legally allowed
  • Receive a copy of our full Privacy Notice

If you would like more details about how SKFR protects your information, please contact our administrative office and we will provide our full Patient Privacy Practices document. You can also review our Patient Privacy Notice

Patient Privacy Notice

Understanding Balance Billing (“Surprise Billing”)

Washington State protects patients from most forms of balance billing, sometimes called “surprise billing.” This can occur when you receive emergency medical care and unknowingly get a bill from an out-of-network provider.

To help you understand your rights, review the Balance Billing Consumer Notice, provided by the Office of the Insurance Commissioner (OIC) of Washington State. This notice explains:

  • What balance billing is
  • When providers can and cannot balance bill
  • Your protections under Washington State law
  • Steps to take if you receive a bill that doesn’t look right

Click the button below to review or download a copy of your rights and protections against surprise medical bills and balance billing in Washington State.

View OIC Consumer Notice

You can read more about statewide protections from the Office of the Insurance Commissioner (OIC):

Learn More

These protections are in place to ensure you are treated fairly and are not surprised by unexpected emergency medical charges.

We Are Here to Support You

We know medical emergencies can be stressful — and dealing with billing afterward shouldn’t add to that stress. Our goal is to make sure you have the information you need, feel confident in your rights, and know exactly where to go for assistance.

If you need help locating information or have general questions about SKFR services, our team is here to assist.